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Welcome to Satin Stitches Sewing, owned and operated by Stephanie Sage (“Satin Stitches,” “we,” “our,” or “us”). By booking an appointment, submitting a form, signing a client agreement, or communicating with us, you agree to the following terms.

1. Appointments & Services

• All services are provided by appointment.

• Alteration timelines are discussed individually and depend on garment complexity.

• Rush services may incur additional fees.

• Final fitting approval confirms satisfaction with alterations.

Satin Stitches is not responsible for manufacturer defects, fabric weaknesses, or pre-existing garment damage.

2. Payments & Deposits

• Deposits may be required to secure appointments.

• Final payment is due before garment release unless otherwise agreed.

• Deposits are non-refundable once work has begun.

3. Client Responsibility

Clients agree to:

• Attend scheduled fittings on time.

• Bring proper undergarments and shoes to fittings.

• Disclose event dates and any garment concerns.

• Inspect garments upon pickup.

Satin Stitches is not liable for changes requested after final approval.

4. Communication Policy

By submitting your contact information, you consent to receive communication from Satin Stitches, Stephanie Sage, and authorized affiliates regarding:

• Appointment confirmations

• Scheduling updates

• Alteration reminders

• Service-related follow-ups

• Billing or invoice communication

• Important service updates

Communication may occur via:

• Phone call

• SMS/text message

• Email

• Website chat

SMS/Text Messaging (TCPA Compliance)

By providing your mobile number and opting in, you:

• Authorize Satin Stitches to send service-related text messages.

• Understand message and data rates may apply.

• May opt out at any time by replying STOP.

• May request help by replying HELP.

We do not send unsolicited marketing texts. SMS communication is primarily service-based.

5. Privacy Policy (GDPR & CCPA Compliant)

We respect your privacy.

Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Event date

• Garment details

• Appointment history

• Photos of garments (with client consent)

How We Use Your Information

Your information is used strictly for:

• Providing alteration services

• Scheduling and communication

• Recordkeeping

• Improving customer service

We do not sell, rent, or trade personal data.

Data Storage & Security

• Client data is stored securely through Wix and associated business tools.

• Access is limited to authorized personnel.

• Reasonable safeguards are in place to protect your information.

Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw communication consent

• Request details about how your data is used

To make a request, email: [Insert Business Email]

We will respond within a reasonable timeframe in accordance with applicable laws.

6. Photography & Media

Photos of garments may be taken for:

• Fitting documentation

• Design reference

• Marketing (only with client permission)

No identifying information will be shared without explicit consent.

Clients may opt out of promotional usage at any time.

7. Limitation of Liability

Satin Stitches shall not be liable for:

• Damage due to manufacturer defects

• Fabric failure or material deterioration

• Delays caused by client schedule changes

• Acts of God or unforeseen circumstances

Liability is limited to the cost of alteration services performed.

8. Website & Cookies

Our website may use cookies and analytics tools to:

• Improve user experience

• Track appointment submissions

• Monitor website performance

By using our website, you consent to cookie usage.

You may disable cookies in your browser settings.

9. Modifications

Satin Stitches reserves the right to update these Terms & Conditions at any time. Updates will be posted on our website.

10. Contact Information

Satin Stitches Sewing
Owner: Stephanie Sage
Tyler, Texas
(903) 500-8418
satinstitchesetx@gmail.com
https://www.satin-stitches.com

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