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Welcome to Satin Stitches Sewing, owned and operated by Stephanie Sage (“Satin Stitches,” “we,” “our,” or “us”). By booking an appointment, submitting a form, signing a client agreement, or communicating with us, you agree to the following terms.

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1. Appointments & Services

• All services are provided by appointment.

• Alteration timelines are discussed individually and depend on garment complexity.

• Rush services may incur additional fees.

• Final fitting approval confirms satisfaction with alterations.

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Satin Stitches is not responsible for manufacturer defects, fabric weaknesses, or pre-existing garment damage.

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2. Payments & Deposits

• Deposits may be required to secure appointments.

• Final payment is due before garment release unless otherwise agreed.

• Deposits are non-refundable once work has begun.

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3. Client Responsibility

Clients agree to:

• Attend scheduled fittings on time.

• Bring proper undergarments and shoes to fittings.

• Disclose event dates and any garment concerns.

• Inspect garments upon pickup.

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Satin Stitches is not liable for changes requested after final approval.

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4. Communication Policy

By submitting your contact information, you consent to receive communication from Satin Stitches, Stephanie Sage, and authorized affiliates regarding:

• Appointment confirmations

• Scheduling updates

• Alteration reminders

• Service-related follow-ups

• Billing or invoice communication

• Important service updates

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Communication may occur via:

• Phone call

• SMS/text message

• Email

• Website chat

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SMS/Text Messaging (TCPA Compliance)

By providing your mobile number and opting in, you:

• Authorize Satin Stitches to send service-related text messages.

• Understand message and data rates may apply.

• May opt out at any time by replying STOP.

• May request help by replying HELP.

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We do not send unsolicited marketing texts. SMS communication is primarily service-based.

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5. Privacy Policy (GDPR & CCPA Compliant)

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We respect your privacy.

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Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Event date

• Garment details

• Appointment history

• Photos of garments (with client consent)

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How We Use Your Information:

Your information is used strictly for:

• Providing alteration services

• Scheduling and communication

• Recordkeeping

• Improving customer service

• Marketing messaging

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We do not sell, rent, or trade personal data.

Data Storage & Security

• Client data is stored securely through Wix and associated business tools.

• Access is limited to authorized personnel.

• Reasonable safeguards are in place to protect your information.

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Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw communication consent

• Request details about how your data is used

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To make a request, email: SatinStitchesTyler@gmail.com

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We will respond within a reasonable timeframe in accordance with applicable laws.

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6. Photography & Media

Photos of garments may be taken for:

• Fitting documentation

• Design reference

• Marketing (only with client permission)

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No identifying information will be shared without explicit consent.

Clients may opt out of promotional usage at any time.

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7. Limitation of Liability

Satin Stitches shall not be liable for:

• Damage due to manufacturer defects

• Fabric failure or material deterioration

• Delays caused by client schedule changes

• Acts of God or unforeseen circumstances

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Liability is limited to the cost of alteration services performed.

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8. Website & Cookies

Our website may use cookies and analytics tools to:

• Improve user experience

• Track appointment submissions

• Monitor website performance

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By using our website, you consent to cookie usage.

You may disable cookies in your browser settings.

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9. Modifications

Satin Stitches reserves the right to update these Terms & Conditions at any time. Updates will be posted on our website.

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10. Contact Information

Satin Stitches Sewing
Owner: Stephanie Sage
Tyler, Texas
(903) 500-8418
satinstitchestyler@gmail.com
https://www.satin-stitches.com

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